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Client Services Manager, Ad Operations

About Us

Headquartered in New York City, LittleThings is the #1 digital lifestyle destination for women across generations. LittleThings employs a growing team of 100+ media professionals, creatives, and digital experts who create, scale, and distribute its engaging, meaningful programming. LittleThings has an unparalleled audience who view 130+ million monthly onsite videos and over 300 million distributed videos.  In addition, LittleThings has 13 long-form programs broadcast on Facebook Live, LittleThings.com, and various OTT platforms.

 

About You 

LittleThings is seeking a Client Services Manager, Ad Operations to help manage direct media campaigns. He/she will manage post-sale communications between agencies/clients, LittleThings’ direct sales and ad operations teams. He/she should feel comfortable speaking with clients on a regular basis and assisting in QAing ad tags.

He/she should feel comfortable trafficking creative. He/she may be an ad trafficker who is now looking to shift to a client services role.  

 

Responsibilities

  • Own daily communication with agencies/clients regarding all post-sale ad trafficking.
  • Managing campaign flighting from IOs.
  • Gathering ad tags and creatives from agencies/clients.
  • QAing tags with agencies/clients.
  • Monitoring flighting throughout campaigns.
  • Communicate daily/weekly to all appropriate parties on the ad operations and/or direct sales teams.
  • Participate in the creation of post-campaign wrap-up decks/presentations.

 

Requirements

  • 1-3 years of experience working in ad operations at a tech agency, media agency, or publisher.
  • Able to manage multiple campaigns at once.
  • Strong communication skills.
  • Comfortable speaking with clients on a regular basis.
  • Experience with DoubleClick for Publishers is highly recommended but not required.
  • Able to work proactively and independently but also as a team member.

 

Company Perks

  • Health care, dental, and vision plans
  • 401K plan
  • Generous 24-month anniversary gift 
  • Video games and ping-pong table
  • Monthly happy hour
  • Friday catered lunches
  • Walking distance to Penn Station, Grand Central Station, and Herald Square subway
  • Flexible vacation days
  • Window-lined office
  • Daily snacks, fruit, beverages, and organic coffee
  • In-office massages
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